Roaming FAQs

There are two roaming caps that are automatically applied to all customer's accounts. The first cap is set at a default value of €61.50 (incl. VAT).The second cap is set at a default value of €123 (incl. VAT).

You can change this at any time by contacting customer care on 1913 from Ireland, or +353833333333 from abroad.

As soon as you reach the data caps you will receive an SMS to inform you. You will then have the option to text REMCAP to 50232 to remove the cap for that billing cycle. If you choose to remove both caps, you will then be charged for any further data roaming usage.

Yes, we offer a variety of roaming add-ons designed to make your travel experience smoother and more affordable. These add-ons provide additional data, minutes, and texts at reduced rates, helping you stay connected. The availability of specific add-ons depends on your tariff and the country or zone you're in. To see which add-ons are available to you, log in to My3 and navigate to the Add-Ons section. There, you'll find the options applicable to you.

Understanding how your phone and app usage translates to roaming charges can help you manage your costs more effectively. Different activities use varying amounts of data. For example, a 5-minute video call on WhatsApp can use around 20 MB, while browsing social media for 10 minutes might consume about 30 MB. To get a detailed breakdown of data usage for common activities like messaging, social media browsing, and video streaming, check out our comprehensive data usage table. This will help you plan your usage and avoid unexpected charges while traveling.

Information on the means ofaccess to Emergency Services (Emergency Means), Public Warning Systems (PWS) and Value Added Services (VAS) or Premium Rate Services has been compiled by BEREC* and is available at the links below:

• Emergency Services
• Public Warning Systems
• Value Added Services/Premium Rate Services

*Body of European Regulators for Electronic Communications

Usually your phone will look for the local network and will automatically connect when you switch on your phone or turn off flight mode. If you're unsure about roaming before you travel our messaging team can help you here.

If you want to use data abroad, make sure that mobile data roaming is switched on via your phone settings. Our handy device guide can help you here.

Your charge will depend on your price plan. Using our roaming rates checker, enter your Three mobile number and the country you're visiting to see the charges.

This means that Three Ireland do not have roaming agreements available in the country you are visiting.

A roaming day pass is activated as soon as you make a data connection over the mobile network.

No. A roaming day pass must be activated each day by connecting to the data roaming network.

By using My3 online, the My3 App, or by calling Customer Care at 1913, Prepay and Bill Pay customers can remove the roaming day pass.

A roaming day pass can be used for up to 24hours, but it renews automatically after 12am (Irish time) once a data connection is made.

€3.99 inc. VAT per day.

Once the 1GB of data allowance has been used, a reduced out of bundle rate of €0.06 inc. VAT per MB applies.

Service in flight or at sea is not guaranteed, however, when available, you are roaming on a satellite network, and you may be exposed to high charges. When you connect with these networks, we will notify you of your rates to make a call, send an SMS or use data. You can also check your rates before travelling here, by choosing “Satellite (Maritime/In-Flight)” as the country you’re visiting. It’s important to know that if you are on a ship/flight within the EU region, this is not part of EU roaming regulation.