Switching Compensation Form

When switching to Three, broadband services should be up and running within 8 hours (9 AM to 5 PM, Monday to Friday). For mobile numbers, the porting process typically completes within 2 hours (8 AM to 6 PM, Monday to Friday, and 8 AM to 4 PM on weekends). If your service is interrupted for more than one working day during the switch, or if porting takes longer than expected, you may be eligible for compensation. This is calculated daily based on your monthly plan (e.g., €1/day for a €30 plan).

Please fill out the form below and we'll get back to you once we've reviewed your request.

Name

Address

Eircode

Email Address

Account Number

For porting issues, please tell us the mobile number you were trying to move.

Tell us a little more about what you are experiencing.

Customer Understanding

Each customer applying for compensation bears full responsibility to provide Three with their correct account information into the relevant fields. We also require clear and accurate details of the nature and duration of any loss of service you experienced and details of any failures on the part of Three to provide information to you during your broadband switching or porting experience. These details are necessary to assess your compensation claim where you consider we have failed to uphold specific obligations to you during your broadband switch or port. No assessment of your compensation claim can be made where you fail to provide all these relevant details. This compensation scheme does not prejudice your right to pursue compensation in respect of a specified failure on our part during your broadband switching or porting experience by other legal means or proceedings.

I confirm that I understand.